Job Description

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page .

Job description

As our US Workplace Experience Coordinator (WXC), you’ll play a key role in Akeneo’s employee experience by supporting the smooth, welcoming and efficient operation of our Boston office. We recently moved to a fantastic new home in the Downtown/Financial district, and are looking for an enthusiastic workplace professional who enjoys creating great experiences for others.

As part of Akeneo’s People Experience function, the US WXC will serve as a warm, reliable point of contact for our US team, both in person and digitally for our remote and hybrid employees. You’ll report to the Chief People Experience Officer, based in Paris, and your work will focus on office operations, communications, hospitality and events, business support, and overall employee experience.

This role is fully on-site, 5 days per week.

Our Workplace Experience team's mission is: "To operate and sustain a portfolio of inspiring environments that facilitate purposeful experiences and empower our thriving communities. We partner with the business to provide critical support in the moments that matter across the employee journey." In short, we aim to turn workplace experience into a competitive advantage.

Sound like something you can contribute to? Come join us!

Responsibilities: 

Office Operations: 

• Be a warm, consistent presence in the office and ensure a positive day-to-day experience for employees and visitors
• Own the smooth running of daily operations, including making office rounds and ensuring the space looks its best
• Liaise with local vendors and service providers (cleaning, maintenance, security, building management)
• Assist with the coordination of internal meetings and events, including logistics

Administration & Communications

• Share key workplace updates and maintain a digital presence across Slack channels
• Handle in-person, email and Slack queries with professionalism and warmth
• Support new hire onboarding to ensure a smooth arrival experience
• Coordinate office resources such as supplies, snacks, equipment and furniture
• Process and monitor office-related invoices and expenses
• Support US employees navigating our corporate travel platform
• Serve as the IT liaison in the US, collaborating with the IT team to manage all aspects of laptop lifecycle (procurement, repairs, distribution to users, and inventory management)

Remote Support

• Provide administrative support to remote US employees
• Help ensure remote team members feel connected and supported as part of our broader People Experience initiatives

Hospitality & Events

• Support the planning and delivery of in-office events and activities that encourage attendance, connection and community
• Assist in running our US ‘End of Year’ celebration

Health & Safety

• Work closely with stakeholders to maintain a clean, safe and comfortable environment
• Support with basic compliance activities and keeping safety documentation up to date

What we look for

• 1+ years of experience in office/workplace operations, hospitality, facilities, flexspace or employee experience
• Warm, proactive and willing to roll up your sleeves to get things done
• Reliable, organised and able to juggle multiple tasks with good attention to detail
• Strong communication skills - in person, in writing and across tools like Slack
• A team player who builds trust through helpfulness, consistency and good judgement
• Comfortable working autonomously day-to-day with guidance from a remote manager
• Growth-minded, adaptable and eager to learn
• Experience in a tech or fast-paced environment is a plus

You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!

Interview process

1. 30-minute screening call with a member of our Talent Acquisition team
2. 45-minute call with the Chief People Officer 
3. 30-45-minute call with a member of the US leadership team

Life at Akeneo

Work Environment

-  Work-Life Balance: Enjoy 25 days of annual leave with flexible working hours, and a hybrid setup allowing 3-4 days working from home. Option to Work from Anywhere for up to 30 days per year.
- Home Office & Commuting Allowance: Enjoy a $600 budget to enhance your home office and an $80 monthly sustainable transportation allowance for eco-friendly commuting.

Inclusivity 

- Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.
- Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. 

Growth and Development 

- Professional Development: Access a $1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme."
- Comprehensive Onboarding: Start on the right foot with an 8-week onboarding program.

Wellbeing

- Health & Insurance: Receive 100% employer contribution for employees and their dependents for medical, dental, and vision benefits up to the set caps.
- Financial Security: Benefit from a 401k with a 4% company match and short as well as long-term disability insurance.
- Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.

For more information about benefits, don’t hesitate to contact our Talent Acquisition team.

Salary range: USD 65,000-70,000 base 

Job Tags

Work at office, Local area, Remote work, Work from home, Home office, Flexible hours,

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