Job Description

The  University of Notre Dame is more than a workplace! We are a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

Job Description

As an IT Support Technician at Notre Dame, you will provide support for computing devices, audiovisual solutions, software, and OIT services. This role serves as a critical technical support across campus, resolving various issues and implementing solutions that directly impact academic and administrative operations.

This position is situated within the Office of Information Technology (OIT). The ideal candidate demonstrates strong analytical capabilities, customer service excellence, and the ability to independently manage technical challenges with minimal supervision.

Key Responsibilities

Technical Expertise & Problem Solving (40%)

• Diagnose and resolve computing and audiovisual issues using technical knowledge

• Provide in-depth troubleshooting for desktop systems, peripherals, and audio/visual equipment

• Apply the University's best practices to manage incidents, service requests, and asset tracking

End-User & Partnership Support (40%)

• Act as the first point of contact for assigned partner areas, ensuring high-quality technical support and customer satisfaction.

• Represent user experience on IT projects, committees, and cross-functional initiatives.

• Guide and influence decisions through technical consultation with stakeholders.

System Implementation & Inventory (20%)

• Lead imaging, deployment, and configuration of end-user hardware and software.

• Manage technical assets for partner areas, including tracking inventory and supporting lifecycle planning.

• Ensure endpoints meet compliance with security and support standards.

Qualifications

Minimum  

• High school diploma or GED required. 

• At least 1+ years of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment

• Knowledge of Mac/Windows OS and hardware, network fundamentals, ability to troubleshoot AV equipment, along with video conferencing software (Zoom, Google Meet, Teams), and productivity software.

• Strong customer service orientation and the ability to communicate effectively with diverse audiences.

• Demonstrated ability to work independently and exercise sound judgment in problem-solving.

Preferred

• Associate’s or bachelor’s degree

• Experience supporting audiovisual technologies for conference rooms or classrooms

• Familiarity with device management tools such as SCCM, JAMF, or InTune.

• Working knowledge of ITSM platforms (e.g., ServiceNow).

• IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator

Additional Information

Please include a cover letter with your application for consideration

Hourly Rate: $25 per hour

Schedule:  Average of 18 hours per week

Application Deadline: 11/26/25

At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.

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