Job Description

Job Title: Salesforce QA Lead

Location: Remote

Contract Type: Contract-to-Hire (C2H)

Overview:

We are seeking a high-performing, motivated, and strategic Salesforce QA Lead to transform the QA/testing processes across multiple Salesforce clouds (Sales, Service, Health, Marketing, Experience). The ideal candidate will combine strong leadership skills with hands-on testing expertise to ensure high-quality releases.

Key Responsibilities:

• Define and drive the QA strategy for Salesforce projects, ensuring alignment with business requirements and technical standards.

• Lead, mentor, and coach QA engineers, providing guidance, feedback, and performance management.

• Oversee test planning, execution, and defect triage activities.

• Manage User Acceptance Testing (UAT) readiness, quality metrics, and release decisions.

• Collaborate with Product Owners, Developers, Salesforce Admins, and cross-functional stakeholders to ensure clear acceptance criteria and high-quality solutions.

• Manage Salesforce sandbox environments, develop test data strategies, and validate data migration efforts.

• Execute functional, regression, integration, and UAT test plans.

• Utilize test management tools (e.g., Jira, Xray, Zephyr, ADO) and manage defect lifecycles.

• Communicate complex Salesforce concepts clearly to non-technical stakeholders.

• Work within Agile methodology participate in estimation, sprint planning, and ceremonies.

Required Qualifications:

• 10+ years of QA experience, including 7+ years in Salesforce testing across Sales Cloud, Service Cloud, Health Cloud, Marketing Cloud, and Experience Cloud.

• 5+ years of experience leading QA teams with proven coaching and strategy-setting skills.

• Deep understanding of Salesforce data model, security (Profiles, Permission Sets, FLS, Sharing Rules, Encryption), declarative configuration, programmatic customization, and integrations (REST, middleware).

• Hands-on experience in designing and executing test plans for functional, regression, integration, and UAT testing.

• Proficiency in managing Salesforce sandboxes, test data strategies, and data migration validations.

• Experience with test management tools: Jira + Xray/Zephyr, Azure DevOps (ADO).

• Strong collaboration and stakeholder management skills.

• Excellent written and verbal communication skills in English.

• Solid understanding of Agile methodology and practices.

Preferred Qualifications:

• Salesforce Certifications:

  • Salesforce Administrator

  • Salesforce Platform App Builder

• ISTQB Foundation or Advanced Certification.

• Hands-on experience testing Apex Triggers, Lightning Web Components (LWC), Flows, and custom integrations.

• Familiarity with automation tools such as Provar, Copado Robotic Testing, Selenium, Testim, or Katalon.

• Exposure to CI/CD pipelines: SFDX/CLI, Copado, Gearset, Jenkins, Azure DevOps.

• Understanding of regulatory compliance (HIPAA, SOX, GDPR).

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