Job Description

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always Aware. Always Guiding. Never Restricting or Judging.

Job Purpose:

As a Bilingual Customer Operations Associate, you will play a vital role in delivering exceptional support to our customers by managing a range of inbound inquiries related to ignition interlock devices (IID). In this position, your primary objective is to achieve one-call resolution by efficiently addressing customer questions and concerns, while providing clear guidance on regulatory requirements specific to their IID needs. You will act as a knowledgeable resource, educating customers on their responsibilities and options to ensure they have a smooth, compliant experience with our products and services.

*No benefits or Paid Time Off (PTO) provided, unless required by state law.*

What You’ll Be Doing:

• Manage a high volume of incoming customer interactions with efficiency and professionalism.
• Quickly identify, assess, and resolve customer needs in real-time to ensure a positive experience and satisfaction.
• Consistently adhere to assigned schedules and demonstrate punctuality.
• Maintain the ability to type and communicate simultaneously, effectively handling interactions in a fast-paced environment.
• Provide accurate, relevant, and complete information by utilizing appropriate methods and tools.
• Process customer payments accurately and securely as needed.
• Represent our brand by upholding company standards and delivering service aligned with our core values in every interaction.

What You’ll Bring to the Table:

• Fluent in both English and Spanish (written and spoken)
• High School diploma or GED.
• Customer Service experience.
• Ability to pass all training assessments and complete ongoing training as needed.
• Consistent performance in quality, efficiency, and attendance targets.
• Calm and solution-focused under pressure.
• Strong accountability and ability to work independently.
• Excellent judgment and critical thinking for decisions on state regulations and company policies.
• Ability to work a 25-30 hour workweek (no weekends required) between the hours of 9:00am-7:00pm CST

Check out this list of a few of the many good reasons why we are a Top Workplace:

• Hourly range is $19.00-$24.00 per hour (made up of base + uncapped incentive potential)
• We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
• Mindr won the 2023 Top Workplace Award locally and nationally–and 2025 Best Place for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• Ongoing Professional Training & Development
• “Push The Bar” ongoing Mentorship program
• And more

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

#SJ

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