Job Description

Title: IT Systems Administrator

Location: Palo Alto, CA

Duration: 6 Months

Description

This role is ideal for someone with approximately 3 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and you'll play a key role in maintaining our systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities

Advanced Troubleshooting and Technical Support

• Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Client. (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.

Collaboration & Coordination

• Collaborate with senior system administrators and other IT team members on business critical projects and initiatives.
• Serve as a point of contact for client FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

Executive Support

• Providing premium and proactive technical assistance to Clients senior leadership, executives, and their administrative staff.

Asset Management and Documentation

• Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.
• Assist with asset management, including tracking inventory of hardware and software.

Process Optimization

• Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.

Knowledge Base Development and Maintenance

• Create and publish knowledge base articles for complex or novel issues lacking existing documentation.
• Regularly update existing articles to ensure accuracy and relevance.

Qualifications

Minimum Qualifications

• Minimum of 3 years of work experience providing front-line IT support or systems administration work.
• In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads.
• Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).
• Strong knowledge of IT security best practices and compliance standards.

Preferred Qualifications

• Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
• Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Client.
• Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization.
• Excellent customer service skills and the ability to be a self starter.
• Exposure to IT security best practices.

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