IT Helpdesk Support Job at Magnus Technologies Solutions Inc, New York, NY

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  • Magnus Technologies Solutions Inc
  • New York, NY

Job Description

About Us: At Magnus Technology Solutions Inc., we are expanding our IT support team to help top-tier clients maintain and grow their infrastructure. We are actively hiring professionals who are passionate about troubleshooting, resolving technical issues, and ensuring seamless IT operations. Open Positions Include: IT Support Specialist Technical Support Engineer Help Desk Technician (L1/L2) Desktop Support Engineer Service Desk Analyst Application Support Analyst System & Network Support Key Responsibilities: Provide first-level or second-level support for hardware, software, or network issues Troubleshoot and resolve technical problems via phone, remote tools, or in-person Handle tickets using systems like ServiceNow, JIRA, or internal tools Support Windows, Office 365, Active Directory, VPN, Printers, and other desktop applications Maintain excellent communication and follow-up with users and teams Ensure timely resolution of incidents and service requests Must-Have Skills: 1–5 years of IT support or technical troubleshooting experience Hands-on with Active Directory, Office 365, Windows OS, VPN, or ticketing systems Familiar with remote support tools and networking basics Strong communication and problem-solving abilities Ability to work in 24x7 or rotational shifts (if required) Nice to Have: Experience with ServiceNow or similar ticketing tools Certifications: A+, ITIL, MCSA, or equivalent Why Join Us? Competitive salary Immediate onboarding options Friendly and supportive work culture Great learning and growth opportunities Work with industry-leading clients ?? Interested? Send your resume to: ?? brian ?? Reach out for immediate consideration!

Job Tags

Work at office, Immediate start, Shift work,

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