Job Description

Hybrid for native / fluent German Speakers 

Key Responsibilities:

• Provide high-quality customer support in German through email, phone, and live chat.
• Respond to customer inquiries about products, services, and general issues.
• Troubleshoot technical problems and escalate more complex issues when necessary.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with internal teams to resolve customer issues efficiently.
• Keep records of customer interactions and track issues, feedback, and inquiries.
• Meet or exceed performance metrics, including response times and customer satisfaction levels.

Qualifications:

• Native or fluent German speaker (C1/C2 level).
• Proficiency in English (B2 or higher).
• Excellent communication skills, both verbal and written.
• Previous experience in customer service is a plus but not required (full training will be provided).
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving skills and a customer-first attitude.
• Comfortable using technology and learning new software systems.

What We Offer:

• Hybrid work model: combination of remote work and in-office presence.
• Competitive entry-level salary.
• Career development opportunities and ongoing training.
• A supportive, multicultural work environment.
• Health insurance and other benefits.
• Modern office in a prime location in Malta.

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