Job Description

Customer Care Specialist

America's #1 Arch Support Company is growing - and we're looking for the best!!! Is that you?

Our Company Core Values are: Family 1st, Integrity, and Accountability to those we serve.

Our Company Mission is an Unwavering Commitment to Improving the Quality of Peoples Lives, 2 Feet at a Time.

Job Summary

As a Customer Success Specialist , your mission is to enhance the experience of our customers beyond their initial visit. Through proactive follow-up calls, you'll ensure they're delighted with their purchase, answer questions, and encourage them to share their experiences through online reviews and referrals.

Key Responsibilities

• Foster Relationships: Build strong, positive connections with customers by understanding their needs and celebrating their successes with our products.
• Customer Check-ins: Make follow-up calls to ensure customer satisfaction, answer questions, and address any concerns.
• Solicit Reviews & Referrals: Encourage satisfied customers to share their experiences through online reviews and recommend us to family and friends.
• Data Tracking: Maintain records of customer interactions to identify trends, opportunities, and areas for improvement.
• Team Collaboration: Work closely with sales, marketing, and management teams to ensure customers' voices are heard and needs are met.
• Assist with Programs: Support the development of initiatives aimed at enhancing the overall customer experience, such as loyalty programs or educational workshops.

Qualifications

• Proven experience in a customer-facing role, preferably in retail, hospitality, or a service-oriented environment.
• Exceptional interpersonal skills with a natural ability to connect with people.
• Excellent verbal and written communication skills.
• A proactive attitude and commitment to solving problems quickly and effectively.
• Familiarity with social media platforms and online review management is a plus.
• Experience with CRMs (Salesforce a plus)
• Experience using an outbound phone dialer platform

Why Join Us?

• The opportunity to make a real difference in customers' lives.
• A supportive and team-focused work environment.
• Competitive pay and growth opportunities.

Acceptable Background and References Required. Equal Employment Opportunity

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