Job Title: Call Center Agent (Sales & Customer Service)
Location: Charleston, WV (100% Onsite)
Employment Type: Full-time
Start Date: Immediate Hiring
We are urgently hiring Call Center Agents with sales and customer service experience to join our dynamic team in Charleston, WV . In this role, you will handle inbound/outbound calls to promote products, resolve customer inquiries, and drive sales while delivering exceptional service.
Key Responsibilities:Promote/Sell Products & Services: Educate customers on offerings and close sales opportunities.
Deliver Excellent Customer Service: Provide professional, patient, and efficient phone support.
Process Orders & Requests: Negotiate and complete save/service orders accurately.
Resolve Customer Needs: Offer tailored solutions based on product/service requirements.
Communicate Fees & Adjustments: Clearly explain pricing, discounts, and policy details.
Follow Call Flows: Adhere to structured guidelines to optimize customer interactions.
12+ months in sales, customer service, or call center roles .
Persuasive communication and active listening skills.
Ability to negotiate, upsell, and resolve conflicts tactfully.
Basic computer proficiency and data entry accuracy.
High school diploma or equivalent .
Experience in retail sales, telecom, or subscription services .
Familiarity with CRM systems (e.g., Salesforce).
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