Call center agents Job at Buzzclan, Charleston, WV

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  • Buzzclan
  • Charleston, WV

Job Description

Job Title: Call Center Agent (Sales & Customer Service)

Location: Charleston, WV (100% Onsite)

Employment Type: Full-time

Start Date: Immediate Hiring

Job Summary:

We are urgently hiring Call Center Agents with sales and customer service experience to join our dynamic team in Charleston, WV . In this role, you will handle inbound/outbound calls to promote products, resolve customer inquiries, and drive sales while delivering exceptional service.

Key Responsibilities:
  • Promote/Sell Products & Services: Educate customers on offerings and close sales opportunities.

  • Deliver Excellent Customer Service: Provide professional, patient, and efficient phone support.

  • Process Orders & Requests: Negotiate and complete save/service orders accurately.

  • Resolve Customer Needs: Offer tailored solutions based on product/service requirements.

  • Communicate Fees & Adjustments: Clearly explain pricing, discounts, and policy details.

  • Follow Call Flows: Adhere to structured guidelines to optimize customer interactions.

Required Skills & Experience:
  • 12+ months in sales, customer service, or call center roles .

  • Persuasive communication and active listening skills.

  • Ability to negotiate, upsell, and resolve conflicts tactfully.

  • Basic computer proficiency and data entry accuracy.

  • High school diploma or equivalent .

Preferred Qualifications:
  • Experience in retail sales, telecom, or subscription services .

  • Familiarity with CRM systems (e.g., Salesforce).

Job Tags

Full time, Immediate start,

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