Job Description
Location: Northern Virginia (local candidates only) Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our
Assistant Property Readiness Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.
Why Join Real Property Management Pros?- Hands-On Training: Whether you’re a recent grad or pivoting careers, we’ll teach you the ins and outs of single-family property management, from property evaluations to coordinating “Make Ready” maintenance projects.
- Local Expertise, National Support: We’re a locally owned franchise of North America’s largest residential property management organization, giving you the best of both worlds—personalized mentorship backed by national resources.
- Positive Resident Experience: We’re on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
- Collaborative Environment: You’ll join a team that values communication, teamwork, and proactive problem-solving—so you’ll always have support at your fingertips.
What You’ll Do - Oversee Move-Ins & Move-Outs
- Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
- Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
- Coordinate Make-Ready Projects
- Organize repairs, cleanings, and other services between Resident turnovers.
- Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
- Champion Resident Satisfaction
- Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
- Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
- Collaborate with the Leasing Team
- Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
- Provide concierge-level service by educating Investors on property statuses and potential upgrades.
- Maintain Detailed Records
- Accurately document all interactions and property details in our software systems.
- Keep digital and physical records updated for compliance and accountability.
Who You Are - Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
- Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes.
- Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
- A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing.
- Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
- Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
- Interest in Real Estate: Whether you’re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you’re eager to learn about single-family property management.
Qualifications - High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
- Experience in a customer-facing or project coordination role is a plus.
- Valid driver’s license and reliable transportation for on-site visits.
- Ability to pass background checks in accordance with local regulations.
Compensation & Benefits - Hourly Rate: $18–$25/hr (commensurate with experience)
- Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
- Work Structure:
- Full-Time, 40 hours/week + occasional overtime (paid at 1.5x)
- Hybrid approach: field work, remote tasks, and regular office collaboration
- Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office
- Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure
- Mileage Reimbursement: For field visits and errands
- Professional Growth: We value internal promotions—learn single-family property management from the ground up and chart a path to higher-level roles.
Ready to Make an Impact? If you’re looking for a dynamic, collaborative role where you can
deliver a first-class experience to Residents and help properties shine,
apply today ! We can’t wait to see what you’ll bring to our team.
Job Tags
Hourly pay, Full time, For contractors, Work at office, Local area, Remote work, Live in, Flexible hours, 2 days per week, 3 days per week,